Welcome to the Brula FAQ page
We’re here to help answer your questions and make sure you have the best possible shopping experience. If you need further assistance, feel free to get in touch with us.
Q1: How long will it take to receive my order?
A: Our estimated delivery times are as follows:
Handling time: 1–2 business days
Transit time: 3–7 business days
Estimated delivery time: 4–9 business days total
For more info, please see our [Shipping Policy].
Q2: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United Kingdom. For more details, see our [Shipping Policy].
Q3: What if I receive a faulty or damaged product?
A: If your item arrives damaged or faulty, we’ll replace it at no extra cost. Please contact us and return the item within 30 days. More details can be found in our [Returns Policy].
Q4: What is your returns policy?
A: We offer a simple, no-hassle return process. To read the full details, visit our [Returns Policy] page.
Q5: When will I get my refund after returning a product?
A: Once we've received and inspected your returned item, refunds are typically processed within 7 working days to your original payment method. See our [Refund Policy] for more info.
Q6: Do your products come with a warranty or guarantee?
A: We offer a 30-day satisfaction guarantee.
- If your item is faulty, damaged, or incorrect, we’ll cover the return shipping and offer a replacement or refund.
- If you changed your mind, you can still return your order within 30 days, but return shipping costs are your responsibility.
For full details, see our [Returns Policy].
Q7: How can I contact customer support?
A: You can reach us via our [Contact Us] page or by emailing us at info@shopbrula.com. Our support hours are Monday to Friday, 9am–5pm (UK time).
Q8: Do you ship internationally?
A: We currently only ship within the UK.
Q9: Do you have a physical shop I can visit?
A: We're an online-only store. This allows us to offer competitive prices and a wide variety of products.
Q10: Can I place a bulk order for a business or event?
A: Yes, we welcome bulk orders. Please contact our customer service team for assistance.
Q11: How do I exchange a product?
A: For details on product exchanges, please refer to our [Returns Policy].
Q12: How do I track my order?
A: You can track your order at any time via the [Track My Order] page on our website.